Refund policy
Our products are made to order
Every product in our store is individually printed when you place your order. Because of this, all items are made to specification and are exempt from the standard 14-day change-of-mind cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
We do not accept returns or exchanges for:
- Change of mind
- Incorrect design or variant ordered
- Change of preference after purchase
By completing your purchase you confirm that you have read and understood this policy.
Your statutory rights — faulty or damaged items
Your statutory rights are not affected by the above. If your item arrives faulty, damaged, or significantly different from what was shown, you are entitled to a remedy under the Consumer Rights Act 2015:
- If you notify us within 30 days of receiving your order, you are entitled to a full refund
- After 30 days and within 6 months, we will offer a replacement or, where that is not possible, a refund
To raise a faulty or damaged item claim, please contact us at [your email address] within 30 days of receiving your order, including:
- Your order number
- A description of the issue
- Clear photographs of the fault or damage
We will review your claim and respond within 2 business days.
Colour variations
Our products are printed using professional print-on-demand equipment. While we take care to represent colours accurately, slight variations between what you see on screen and the finished product may occur due to the nature of the printing process and differences in screen calibration. Minor colour variation of this kind does not constitute a fault.
Delivery
All orders are fulfilled and shipped by our print-on-demand partner. Estimated delivery times include both production time (typically 1–2 working days) and shipping time (typically 3–5 working days for UK orders), giving a general expectation of 4–7 working days in total. These are estimates only and cannot be guaranteed. Your tracking information will be sent to you once your order has been dispatched.
If your order hasn't arrived
If your order has not arrived, please check the following before contacting us:
- Confirm the shipping address on your order confirmation is correct
- Check your tracking link for the latest status update — note that tracking can sometimes go without updates for several days
- Check with neighbours or your local post office in case a delivery was attempted
If several working days have passed since your estimated delivery date and your order has not arrived, please contact us at noted@pleasemuteyourself.com with your order number. We will investigate with our fulfilment partner on your behalf.
Please note: any lost order claim must be raised with us within 30 days of your estimated delivery date, as this is the window within which we are able to pursue it with our fulfilment partner.
If your order is marked as delivered but you haven't received it
If your tracking shows your order as delivered but you have not received it, please first check for any delivery notifications left by the carrier and contact the carrier directly to investigate. We will do our best to assist, but please be aware that once an order is confirmed as delivered by the carrier, our ability to obtain a replacement or refund from our fulfilment partner is limited. We will always try to find a resolution and will consider each case individually.
Contact
For any questions about your order or this policy, please contact us at noted@pleasemuteyourself.com or by using our contact form.
This policy does not affect your statutory rights under UK consumer law.